Privacy Policy

1 — Information We Collect

• Contact form details: name, work email, company, role, your message, platform and timeframe
• Booking details when you schedule a call: name, email, chosen time and your answers
• Technical data needed to deliver the website: IP address, browser and device, requested page, referrer
• Aggregate visitor statistics from Plausible, which collects no personal data and sets no cookies
• Business communication records
• No sensitive personal data is requested

2 — How We Use Information

• Respond to enquiries and evaluate business opportunities
• Schedule and prepare calls you book with us
• Operate and secure this website, including protecting the contact form against spam
• Understand aggregate website usage
• Meet legal and contractual obligations
• Maintain business relationships

3 — Legal Basis for Processing

• Art. 6(1)(b) GDPR — pre-contractual steps and business relationships
• Art. 6(1)(f) GDPR — legitimate interest in secure website operation and aggregate usage statistics
• Art. 6(1)(a) GDPR — consent, where required
• No automated decision-making or profiling
• Processing limited to what is necessary for each purpose

4 — Information Sharing

• Railway Corporation (San Francisco, USA) — website hosting on servers in the EU (Amsterdam, Netherlands)
• HubSpot Ireland Limited (Dublin, Ireland) — CRM, contact form and call booking, with data hosted in the EU
• Google Cloud EMEA Limited (Dublin, Ireland) — Google Workspace email, which receives notifications of new enquiries
• Plausible Insights OÜ (Tartu, Estonia) — cookie-free website statistics, hosted in Germany
• Slack — an internal notice of each new enquiry, without personal data
• Never sold to third parties
• Data-processing agreements in place with each provider
• Transfers outside the EU are protected by the EU-U.S. Data Privacy Framework or the EU Standard Contractual Clauses

5 — Your Rights

• Access the personal data we hold about you
• Request correction or erasure
• Request restriction of, or object to, processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Hamburg Commissioner for Data Protection

6 — Cookies and Analytics

• This website sets no cookies and stores nothing on your device, with one exception: the event-stand page described in section 8, which is not linked from the site
• Fonts load from our own domain. The Plausible statistics script loads from Plausible’s server (plausible.io), which receives your IP address and browser details to count the visit but does not store them
• Plausible counts visits without cookies and without storing IP addresses or personal data
• No advertising or cross-site tracking
• Our booking page is hosted by HubSpot, which may set cookies there under its own policy

7 — Data Retention

• Contact enquiries: kept in HubSpot and our inbox for the business relationship, or deleted if none follows
• Booking data: kept with the related enquiry in HubSpot
• Technical data: IP addresses are held in memory for up to 10 minutes to block spam; hosting logs are kept only as long as needed for security
• Website statistics: aggregate only, without personal data
• Statutory retention periods apply where legally required
• Data deleted or anonymized once no longer needed

8 — Event stand (Dubai AI Festival)

• At our exhibition stand we run a tablet page with an AI voice host. It is protected by a PIN and is not linked from this website
• Voice conversations with the AI host are processed by ElevenLabs, Inc. (New York, USA) to transcribe your speech and generate the host’s replies. Audio and transcripts are stored in our ElevenLabs workspace so we can review how the host performed and follow up on your enquiry, for as long as that is needed and no longer; you can ask us to delete your conversation at any time (see section 6). Do not share confidential information with the host. Transfers to the USA are protected by the EU Standard Contractual Clauses
• If you leave your details on the tablet (name, work email, company and the topics you looked at), they are sent to our CRM (HubSpot, see section 4) with a notice to our team, as with the contact form. The tablet also keeps a copy in its own browser storage until our team exports it at the end of each day, so nothing is lost if the Wi-Fi drops; that copy is deleted after the event
• The tablet page stores one technical cookie on the tablet itself, used only to keep the PIN unlocked. No cookie is set on any visitor’s device
• Legal basis: Art. 6(1)(b) GDPR for your enquiry and Art. 6(1)(f) GDPR for operating the stand; you can withdraw and request erasure at any time at info@agentixlake.com

Contact us

For privacy and security inquiries: info@agentixlake.com
Privacy contact: info@agentixlake.com

AgentixLake GmbH
Gluckstraße 57, 22081 Hamburg, Germany